Be our first impression!
Timeless Skin Solutions is seeking a Phone Patient Care Coordinator to serve as the first point of contact patients have with our practice. We are searching for someone who is passionate about customer service and who will naturally look for ways to go above and beyond to provide our patients with an unforgettable experience and our medical team with exceptional support.
At Timeless Skin Solutions, our core values are to respond to a need, assume good intent, consider others, and bring a solution. Does this sound like you?
With a focus on delivering a superior level of support, the Phone Patient Care Coordinator’s duties include scheduling appointments and new patient consultations, taking detailed messages, returning phone calls and emails in a timely manner, articulating patient concerns to the medical professionals, becoming educated on products and procedures, establishing rapport with patients and managing their needs on a case by case basis. Additionally, the Phone Patient Care Coordinator must use analytical skills to successfully communicate and ask the right questions while handling a range of complex issues.
This position also has the opportunity to grow into a “Team Leader” role where you would work 80% of the time in the Phone Patient Care Coordinator role and 20% in the Team Lead role. Your responsibilities would expand to include overseeing projects, supervising the day-today operations of the team, distributing workload evenly as needed, assisting in training, and ensuring motivation and performance levels are maintained by all.
Interested? Apply now! You may never get a second chance to be our first impression...
About Timeless Skin Solutions:
Since 2004, Timeless Skin Solutions’ mission has been to provide patients with the tools they need to address their skin care challenges today and in the future. We believe in establishing relationships based on exceptional results, service and education. Patients, employees and vendors can rely on the promises given. It is of the utmost importance that all patients feel comfortable with both the staff of Timeless Skin Solutions and their treatment recommendations.